Reference

How We Handle Your Privacy

We collect account details, payment activity and device information to run your lobby access, process bKash, Nagad and Rocket transactions, and answer support requests. This policy explains what we gather, why we need it, and how you control it.

Account registration dataPayment and wallet activityDevice and session logsSupport contact recordsCookie and preference data

Explore the Lobby Read FAQ

What This Policy Covers

bdjili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to bdjili account holders and visitors from eligible regions where local law permits online gaming services. We process personal information to verify identity, complete wallet deposits and withdrawals through bKash, Nagad, Rocket and bank transfer, maintain session security, and respond to account

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inquiries. We collect registration details including your name, phone number, date of birth, and email address when you open an account. Payment records include transaction amounts, wallet identifiers, deposit and withdrawal timestamps, and verification status. Device data covers IP address, browser type, operating system, screen resolution,
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and session duration to detect unusual login patterns and prevent unauthorised access. We retain activity logs for account history, dispute resolution, and regulatory reporting where required by jurisdiction. We do not sell personal data to third parties. Information is shared only with payment processors to complete
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transfers, with game providers to record play history, and with support staff to resolve tickets. Players in Dhaka, Chittagong and other Bangladesh cities can request a copy of stored data, ask for corrections, or close an account through the support channels listed below. Cookies track login
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state, language preference, and lobby navigation; you can disable non-essential cookies in browser settings without losing core account functions. This policy does not cover third-party sites linked from our lobby or external wallet apps. Availability and data-handling requirements depend on local law and eligible regions; we
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update this policy as regulations change and notify active account holders of material revisions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review stored information, request data deletion, correct account details, or ask how we use your wallet activity, contact our support team through any of these channels. We respond to privacy requests within the timeframe your local regulation requires.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and select privacy inquiry from the menu. Our team walks you through data requests, explains what we store, and confirms deletion timelines in real time.

Email Support

Send your request to our support email with the subject line Privacy Request and include your registered phone number. We reply with the information or action you need, keeping all correspondence secure.

Account Settings

Log in and navigate to Privacy Controls under account settings to download your data summary, review consent history, or revoke non-essential tracking permissions without contacting support.

DATA SECURITY

How We Protect Your Information

We secure personal data with encryption during transmission, access controls for staff, regular security audits, and session timeouts to prevent unauthorised lobby entry. This section outlines the technical measures, retention rules, and your rights under this privacy framework.

Encryption Standards All data sent between your device and our servers travels through SSL encryption. Wallet credentials, account passwords, and verification documents are stored encrypted at rest so even internal systems cannot read them in plain text.

Retention Policy We keep transaction records for regulatory and dispute periods, typically five years from the last activity. Session logs and device data expire after one year. You can request early deletion where local law allows it.

Cookie Management Essential cookies maintain login state and lobby navigation. Analytics cookies track page views and game category visits. You can reject analytics cookies without losing access; login and wallet functions still work with essential cookies only.

Access Rights You can ask for a copy of stored data, correct inaccurate details, restrict certain processing, or close your account entirely. Contact us through the channels above and we guide you through the request process.

Common Privacy Questions

We gather your name, phone number, date of birth, email address, and a copy of your ID document for age verification. Payment records include your bKash, Nagad or Rocket wallet identifier and transaction history.

Yes. Log into your account, go to Privacy Controls under settings, and download your data summary. It includes registration details, wallet activity, session logs, and support tickets. You can also request this through live chat.

We retain payment and game history for five years from your last activity to meet regulatory requirements and resolve disputes. Session logs and device data are kept for one year, then automatically deleted.

We share transaction data with payment processors to complete bKash, Nagad and Rocket transfers, and we pass play activity to game providers for session continuity. We do not sell personal information to advertisers or unrelated companies.

Contact support via live chat or email with a deletion request. We close your account and remove personal data within the period your local regulation requires, keeping only minimal records for legal compliance.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track lobby navigation and game choices. You can disable analytics cookies in your browser without losing account access or wallet functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Extreme InfoCricket Hotlines

How We Handle Your Privacy

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect Your Information

Common Privacy Questions

01 What personal information does bdjili collect when I open an account?

02 Can I see what data you have stored about me?

03 How long do you keep my transaction records?

04 Do you share my information with third parties?

05 How do I delete my account and remove my data?

06 What cookies does bdjili use and can I turn them off?

Privacy Policy

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