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What You Agree To When You Use bdjili

These terms set out the rules for your account on bdjili — how deposits and withdrawals work, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in.

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bdjili What You Agree To When You Use bdjili
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet are things we take seriously. Here is how we handle the key areas that matter to you under these terms.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket require the destination number to match your verified account details. This step protects your funds from misdirected transfers.

Account Access

We use OTP verification on login from new devices. If you lose access to your registered number, contact support with your account ID to begin the recovery process.

Requesting Changes

To update your registered contact details or request account closure, submit a written request via email support. Changes take effect after identity confirmation is complete.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID.

Live Chat Start a chat from your account dashboard. Available for account and terms queries; response times vary by queue but we aim to reply within the session.
Email Support Write to our support address for formal terms queries, account disputes, or requests to close your account. Include your registered email and account ID.
Help Centre Our help pages cover common terms questions — account suspension, wallet limits, and withdrawal conditions — so you can find answers without waiting for an agent.

Common Questions About These Terms

Real questions from people reading these terms for the first time — answered plainly.

These terms apply to anyone who opens or uses a bdjili account. Eligibility depends on your local law and the region you are accessing from — check your local rules before registering.

We can update the terms when our services change, but we will notify you at your registered contact before any material change takes effect. Continuing to use your account means you accept the update.

If a specific clause conflicts with your rights under Bangladesh law, local law takes precedence. For disputes about how a term was applied to your account, contact support with your account ID.

Send a written closure request to our email support channel. Include your registered email and account ID. We will confirm identity before processing, and any remaining wallet balance will be returned to your verified bKash, Nagad, or Rocket number.

We hold your registration details, transaction history, and login records for as long as your account is active and for a period after closure as required by law. Email support to request a summary.

The same terms apply across all regions where bdjili is accessible. However, certain features and payment options may vary depending on your location and what local law permits.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.